Global AI and Cloud Executive · AWS · SAP · Verizon

Dr. Michael
A. Hastings

MBA  ·  LHD (h.c.)  ·  Director, Enterprise Cloud and AI Transformation

I build high-performing organizations that deliver results — governing $256M+ ARR portfolios, deploying production-grade agentic AI, and developing the global teams whose disciplined execution turns cloud ambition into measurable enterprise outcomes.

Dr. Michael A. Hastings
Open to Executive Opportunities
$256M+
ARR Portfolio Governed · Automotive and Manufacturing at AWS
$45M+
Revenue Realized
126%
YoY Migration Growth
1,200+
CSMs Aligned Globally
25+
Years in Tech Leadership
Dr. Michael A. Hastings
🎓
Honorary Doctorate of Humane Letters Metropolitan College of New York · June 2025 · Jacob Javits Center, NYC

People-First.
Results-Obsessed.

I'm a global technology executive with over 25 years of experience at the intersection of cloud transformation, enterprise AI, and revenue operations. From Wilson, North Carolina to Waldorf, Germany to leading a $256M+ portfolio at Amazon Web Services, my journey has been defined by one conviction: exceptional results are the byproduct of exceptional people.

At AWS, I was recruited to build and lead the Global Customer Solutions Management organization for Automotive and Manufacturing from the ground up. What I built was not just an org chart. I designed the operating systems, performance frameworks, and enablement infrastructure that transformed a collection of talented individuals into a high-functioning, Director-level organization accountable for $256M+ ARR. I recruited, developed, and retained Customer Solutions Managers, Partner Development Managers, and Solution Architects who now operate as some of the most impactful practitioners in AWS's global post-sales community. I established management cadences and career development programs that cut attrition to below-target levels, and I authored the CSM Excellence Role Guide, now the global standard adopted by 1,200+ CSMs worldwide. My belief is simple: when you invest relentlessly in the growth, clarity, and confidence of your people, they deliver results that exceed every expectation.

Beyond the portfolio, I bring deep technical fluency in agentic AI architecture, GenAI platform deployment (Bedrock, SageMaker), and enterprise cloud strategy, combined with the executive presence and C-suite advisory skills to make it all land at the board level.

🎓 Honorary Doctorate of Humane Letters — Metropolitan College of New York, 2025

In June 2025, Metropolitan College of New York honored me with the Doctor of Humane Letters, honoris causa, at their Commencement Ceremony at the Jacob Javits Center in New York City. MCNY's President, Dr. Charles J. Gibbs, noted that my journey from Wilson, North Carolina to Global Head at Amazon Web Services "embodies the very ideals we uphold at MCNY" and cited my efforts to create STEM pathways for underrepresented youth as a powerful example of using professional success as a platform for community impact.

Like many MCNY graduates who are first-generation college students, parents, and professionals who have overcome real barriers, my story is rooted in family, grounded in education, and driven by service. This recognition affirms the leadership philosophy I bring to every team I build: excellence and empathy are not opposites. They are the same thing.

"Michael's unique ability to distill complexity into actionable solutions, while maintaining unwavering standards of excellence, is what sets him apart as a global leader."

Vikas Tyagi, Global Account Director, AWS Automotive

Where Strategy Meets Results

Numbers tell part of the story. The operating systems, governance models, and teams built to sustain them tell the rest.

AWS · 2020 to Present
$140M ARR
51 Migration Wins · 126% YoY Growth
Governed 256 SFDC opportunities totaling $256M ARR. Built win verification protocols and cross-functional interlocks across Sales, Migration Advisors, and AWS Professional Services, delivering sustainable revenue realization built on actual consumption, not just bookings.
Agentic AI Leadership
35%
Reduction in Technical Validation Cycle Time
Spearheaded GenAI readiness strategy using Bedrock and SageMaker. Applied agentic architecture patterns to move automotive use cases from prototype to production. Upskilled 500+ professionals in applied AI architecture.
SAP America · 13 Years
$22.3M
Net New Service Revenue Generated
40% YoY revenue growth. 90% contract renewals. 45% net new client acquisition. Scaled team utilization from 40% to 85%. Attrition held to 2% over 7 years through purposeful, people-first culture building.
Global Enablement
2,660+
Professionals Enabled Across NA Accounts
Authored the CSM Excellence Role Guide, the global standard now adopted by 1,200+ CSMs worldwide. Aligned daily execution behaviors to C-Suite KPIs, adoption milestones, and pipeline governance standards.
Verizon · Business Transformation
$9.2M
$2.3M Eliminated · $6.9M Pipeline Generated
Identified duplicate vendor contracts across DnB, Equifax, and TransUnion. Built analytics-driven pipeline motion for the One Fiber program, directly supporting 5G-era growth readiness.
Honorary Recognition
LHD
Doctor of Humane Letters · MCNY 2025
Awarded for contributions to innovation, leadership, and educational equity, specifically for creating STEM pathways for underrepresented youth across a 25+ year technology career.

25+ Years Building at the Edge of What's Possible

From SAP consulting floors to AWS global leadership, a career built on transformation at every scale.

Aug 2020 · Present
Amazon Web Services (AWS)
Head of Global Customer Solutions Management · Automotive and Manufacturing · Miami, FL
Recruited to build AWS's global post-sales organization for Automotive and Manufacturing from the ground up. Led a multi-tiered Director-level organization of Customer Solutions Managers, Partner Development Managers, and Solution Architects accountable for $256M+ ARR. Designed the MAP 2.0 Revenue Realization governance model, authored the CSM Excellence Role Guide adopted globally by 1,200+ CSMs, and spearheaded the Automotive IBU's GenAI transformation strategy from pilot to production. Delivered C-suite QBRs to VP, SVP, and Divisional President audiences across 7 strategic accounts.
$256M ARRAgentic AIAmazon BedrockSageMakerSmart FactorySoftware-Defined VehicleLeader of Leaders
Oct 2018 · Aug 2020
Verizon
Senior Manager, Business Transformation · New York, NY
Led a 16-person organization of transformation managers and Black Belts executing strategic initiatives for the Verizon Business Group. Directed vendor rationalization, the One Fiber pipeline development motion, and enterprise data governance programs. Presented transformation strategy and performance trade-offs directly to the Chief Data Officer and CEO.
Business TransformationData Governance5G Strategy$6.9M Pipeline
Jan 2004 · Jul 2017
SAP America / SAP SE
Practice Manager · Senior Product Manager, Waldorf Germany · Senior Director · New York, NY
A 13-year progressive career culminating as Senior Director leading 32 professionals across North America's ALM group and Customer Center of Excellence. Co-led global Solution Manager platform releases from SAP headquarters in Waldorf, Germany. Built the delivery systems and enablement programs that generated $22.3M in net new revenue with 90% contract renewals and 45% net new client acquisition.
$22.3M RevenueGlobal Product ManagementSAP SE Germany250+ Enterprise CustomersCenter of Excellence
2001 · 2004
Hitachi Consulting
Consultant · SAP ERP · Dallas, TX
Delivered ERP implementations for Fortune 500 clients including John Deere, Disneyland, and Philip Morris. Managed full project lifecycles from scoping through rollout, building the execution discipline that would define the decades ahead.
SAP ERPFortune 500Project Leadership
1997 · 2001
RWD Technologies
SAP Consultant · Columbia, MD
Early-career foundation in enterprise technology consulting. Created 20 whitepapers and drove 30% improvement in customer production outcomes post-delivery. The beginning of a lifelong commitment to making complex technology accessible and impactful.
SAP ConsultingEnterprise Technology

What I Bring to the Table

A rare blend of technical depth, commercial instinct, and people-first leadership built across 25+ years of enterprise transformation.

🤖
Enterprise AI and Agentic Systems
  • Agentic AI Strategy and Architecture
  • Generative AI Platform Deployment
  • Amazon Bedrock and SageMaker
  • RAG Pipeline Design and Optimization
  • Prompt Engineering and LLM Deployment
  • Responsible AI and Human-in-the-Loop Governance
  • AI Upskilling and Organizational Readiness
☁️
Cloud Transformation and Revenue Operations
  • Cloud Migration Governance and Execution
  • ARR Portfolio Management and P&L Accountability
  • MAP 2.0 Revenue Realization Frameworks
  • GTM Strategy and Pipeline Governance
  • SFDC Management and Deal Inspection
  • Partner Ecosystem and ISV Alliance Strategy
  • Annual Operating Plan and Resource Allocation
🏭
Industry and Technical Domains
  • Automotive and Manufacturing Verticals
  • Software-Defined Vehicle Architecture
  • Smart Factory and MES Modernization
  • Digital Twins and Industrial IoT
  • Physical AI and Predictive Maintenance
  • ERP and SAP S/4HANA Transformation
  • AWS Core Services (EC2, S3, Trainium)
🤝🏽
Executive Leadership and Culture
  • Director-Level Team Building and Leader of Leaders
  • Global Operating Cadence Design (NAMER, APAC, EMEA, MEA)
  • C-Suite Advisory and Executive Stakeholder Management
  • Performance Culture and Talent Development
  • Organizational Transformation and Change Management
  • STEM Advocacy and Community Impact
  • Conversational German

What Leaders Say

The true measure of leadership is the people who have experienced it firsthand.

"

Michael has consistently guided us through complex, high-impact initiatives. What sets him apart is his unique ability to distill complexity into actionable solutions while maintaining unwavering standards of excellence. His leadership creates an environment where trust and open communication flourish.

Vikas Tyagi
Global Account Director, Automotive at Amazon Web Services
"

Michael brings energy and enthusiasm to his role as a leader, has a natural curiosity to learn from others, and is hardwired to understand engineering and manufacturing use cases. He is a tireless advocate for his people and is direct in highlighting what is true, important, and of greatest value.

Brian Conner
Senior Customer Solutions Manager, AWS Automotive
"

Michael is a leader that motivates action. He brings a compelling sense of urgency to all he works on while being crisp and clear on the "why." His ability to communicate the importance and context of action needed is his superpower. He would inspire even the most challenging personalities to rise up and contribute.

Patti Gomas
NYU Stern Executive MBA, J18 Class
"

Michael is a connector of people and opportunities. He is a superb listener and thoughtful in his feedback. The sincerity he brings to conversations is what makes people naturally gravitate toward his leadership. He crossed all group cliques and was particularly skilled at recognizing opportunities and possibilities for connection.

Patti Gomas
NYU Stern Executive MBA, J18 Class · on Relationship Building
"

Michael challenged the status quo and navigated difficult topics with remarkable skill and care. A true display of character: able to assess a situation, address it appropriately, and with a sense of urgency. He always offered a diverse perspective that effectively considered the whole rather than a subset.

Rob Solomon
Vice Dean of Executive Programs, NYU Stern School of Business
"

Michael is a leader in thought, discussion, and class participation. He provided unique and diverse opinions and clearly communicated his thoughts across a large group in a manner that caught the attention of every listener. There was never a dull moment when it came to his interaction.

Prof. Anindya Ghose
Heinz Riehl Chair Professor of Business, NYU Stern School of Business
"

Michael has a rare approachability that makes people lower their guard and liberate their true personas. His positive attitude can make any situation seem intriguing, exciting, and memorable. That quality was noted throughout his entire cohort during their time at NYU Stern.

Prof. Anindya Ghose
Heinz Riehl Chair Professor of Business, NYU Stern · on Presence and Approachability
"

Your journey from Wilson, North Carolina to Global Head at Amazon Web Services embodies the very ideals we uphold at MCNY. Your commitment to creating STEM pathways for underrepresented youth is a powerful example of using success as a lasting platform for community impact.

Dr. Charles J. Gibbs
President, Metropolitan College of New York
"

Michael has had an exemplary career in consulting technology. His prowess can be seen in how he continues to contribute to his professional growth as a well-respected leader. He possesses the full 360-degree portfolio of qualities to be an effective and transformative leader at the highest levels.

Rob Solomon
Vice Dean of Executive Programs, NYU Stern School of Business · on Career Excellence

Ready for the Next Chapter

Dr. Michael A. Hastings

I'm actively seeking executive leadership opportunities as Director, VP, or Agentic AI Leader where I can bring 25+ years of AI transformation, cloud governance, and revenue outcomes to an organization ready to lead the next era of intelligent enterprise.

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